Return Policy

30-Day Price Protection
Buy with confidence. If you’ve already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via phone or email and we’ll refund the difference.

Customer Satisfaction Guarantee
If you are not completely satisfied with any product, simply return it in original condition within 3 days and we will gladly exchange it or give you a full refund. We will also exchange products up to 10 days after the original purchase*


* The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, any mouth-blown instruments or accessories, raw-frame speakers, drumheads, drumsticks, turntable cartridges, DVDs, videos, cleaners, polishes, and polishing cloths.  Software/soundware, cassettes, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.


*Should you find it necessary to return any merchandise, please ship within this 10-day guarantee period.  All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, cables, power adapters, UPC codes and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.